HelpDesk - Products and Services


What Does It Cost?
Pricing for personalization is $9.99 for each location being personalized. For example, if you are personalizing the left side and back of a hat the cost for personalization would be $19.98 for the two locations combined.

* Not all products can be personalized. To determine if a product is eligible for personalization, look for the "Personalize" button on the product page or in the shopping cart.

How Long Does It Take?
For product that is being personalized the following timelines represent how long it takes to design and produce your order. These times are in addition to the time it takes to ship your order to you.

Standard Production:
12 or less units:
6 business days
13-71 units:
10 business days
72-288 units:
14 business days
288+ units:
contact for quote

Expedited Production:
12 or less units:
2 business days
13-71 units:
3 business days
72-288 units:
5 business days
288+ units:
contact for quote

What is Expedited Production?
There are two ways that you can get your order faster. The first is to expedite the shipping method you choose (cutting down on the shipping time) and the second is to expedite production (cutting down the time it takes to design and produce your order). If you wish to expedite the production of your order, you can do so for a fee of 25% of your personalized items total.

Design Guidelines
Our design team has years of experience creating personalized products. Every design is individually setup by one of our experienced designers and reviewed before it goes to the production floor. We will contact you with any recommended improvements before proceeding if the designer feels that any part of your design will not sew out properly.

Generally speaking, and unless otherwise specified in the comments section:
  • Text will be sewn exactly as you enter it.
  • Graphic size may be adjusted to accommodate the space needed to fit.
  • Text will be centered and will be sized as stated.
  • All embroidery is sewn as flat and not raised or puffed.
  • We reserve the right to decline an order containing vulgar, profane, or inappropriate material.
  • We cannot produce anything that is trademarked or under copyright.
  • We will not produce items that include names, products, images, text/slogans, or designs without written permission from the owner.
  • Due to licensing and copyright laws, we reserve the right to limit certain requests. Each professional league has its own licensing company that holds the exclusive, worldwide right to use, license and sublicense the team names and logos as well as the names, numbers, nicknames, likenesses, signatures and more of every athlete in their union. As an authorized dealer we use these logos only to describe and advertise the related merchandise. We are not allowed to personalize any item in a manner that would infringe on these exclusive rights.
  • We are not authorized to use any mascot logo in connection with any college or university or any professional sports team. Therefore, we will not produce orders that contain any such logo in connection with a team name, slogan, and/or colors, or otherwise uses a mascot graphic in a team context. These orders may only be produced with the express written consent of the respective institution and/or its authorized representative.